How to Get the Most from

MyChart

 
OMG Braid.jpg

Welcome to MyChart, Oregon Medical Group’s Patient Portal

MyChart has many enhanced features to assist you on your health care journey. MyChart allows patients to:

  • Request an appointment

  • Send a message to your provider

  • Share your information with those you choose

  • Receive test results and view past results

  • See visit summaries

  • Track medications

  • Pay your bill and see statements

  • Update your insurance

  • Manage your preventive care

  • See more →

If you are a current patient signing up is easy and only takes a few minutes. To start the sign-up process simply click on the green Sign Up Now button below.

Already registered for MyChart? You can log-in here:

MyChart Help Library

We’ve assembled this library of help to answer common questions about MyChart. Don’t see what you’re looking for? Send us a note so we can add it.


Download the Mobile App

Oregon Medical Group patients can get MyChart on their Apple® iPhone and Google Android™ devices through a free app. The MyChart app allows you to send and get messages as well as to view test results, appointments, health reminders, and your health summary.

Note: You must set up a MyChart account before using the app on your smartphone. Apple iOS: From your device, go to the Apple® store and search "MyChart." Android: From your device, go to the Google Play™ store and search "MyChart."


Not Seeing Any Records

MyChart will give you access to the last three years of your Oregon Medical Group medical records as soon as you have seen a provider with MyChart in place. If you have not seen a provider since the new system was implemented on February 1, 2022, you will not see your medical records. However, they are in our system and your clinician has access to them for your care.


Receive Printed Statements

In MyChart, patients can choose to receive (get) paper bills. To get paper bills, please do the following:

  • Log in to your MyChart account.

  • Under “Your Menu,” click on the “Billing Summary Activity.”

  • Below the bill details, you should see a sentence that reads, “If you would like to receive paper statements, you may cancel paperless billing.” Select the highlighted words “Cancel Paperless Billing.”

  • On the new screen that appears, click on the orange button that reads "Receive Paper Statements."


Connect Apple Health, Google Fit or FitBit apps

You can now connect your Apple Health, Google Fit or FitBit apps to MyChart. This lets you keep all your health metrics in one place and allows your providers to view statistics – if you authorize it. The steps vary a bit based on your app and devices, but here’s the general approach: (To get specifics for your app, a quick internet search will help, too.)

1. Log into MyChart.

2. Open “Track My Health”.

3. Select “Manage Connections”.

4. Choose “Connect Account/Connect to…” with the device/app you’re using.

5. Follow the prompts.

6. Get tracking!


Set up a Child's MyChart Account

Parents and legal guardians can use MyChart to help take care of their child’s medical care through proxy access, but there are some things to be aware of depending on the child’s age.

Ages 11 and under: Parents and legal guardians can send messages to the child’s providers, schedule appointments, including well-child checks, view upcoming and past appointments, pay bills, view immunization records, test results and more.

Ages 12–17: Once a child turns 12, there are some changes to what parents can see in a child’s MyChart account. While parents can still pay bills and view immunization records, certain information related to appointments and medications won't be available to protect the child’s privacy. Sensitive information like medications and test results are generally not available to those with proxy access. This type of information isn't available to those with proxy access to provide teens with a safe space to seek medical care and guidance.

Ages 18 and older: Once a child turns 18, parents no longer have access to their health record in MyChart and have to be granted access by the adult child. A person 18 years old or older can give a parent access from their own MyChart account by going to “Share MyRecord Activity,” selecting “Friends and Family Access,” and clicking the “Invite Someone” hyperlink.

 
 
Screen Shot 2022-10-31 at 3.10.54 PM.png

MyChart Health Features Overview


Test Results

Receive timely notification of results for tests you've had and view test results from the past.

Medications

Review your medication list and instructions for taking each medication, and report medications you're no longer taking.

Allergies

Review your allergies and update them as needed.

Current Health Issues

Review your current health issues and update them as needed.

Immunizations

Review your immunization history and document immunizations you've received elsewhere, such as at a flu shot clinic.

Preventive Care

After you’ve been signed up for MyChart for six months, you can use it to keep track of routine care that is due and receive reminders for flu shots and other immunizations, physical exams, and preventive care procedures.

Health Summary

View a summary of your current health issues, medications, allergies, immunizations, and preventive care all in one place.

Plan of Care

View information related to a specific health condition, all in one place, including medications, test results, preventive care, flowsheets, treatment summaries, and patient goals assigned by your healthcare provider.

Medical History

Review and record your personal and family medical history. 

Growth Charts

Track your children's growth and compare to others in their age group.

Health Trends

Graph vital signs and lab results over time.

Questionnaires

Provide general and family history information and respond to other questions from your healthcare provider.

Track My Health

Document details about your day-to-day health and link your account to your personal devices and apps, such as Withings, Fitbit, and AppleHealth to automatically record information such as your weight, blood pressure, or steps walked in a day.

Eye Care Center

View your most recent eyeglass or contact lens prescription.

End-of-Life Planning

Manage designated health care agents and upload documents, such as advance directives and a living will.

My Documents

View documents on file with your healthcare organization all in one place, such as After Visit Summaries, signed illness excuse notes, message attachments, and care planning documents. 

Search the Health Library

Find articles about symptoms, procedures, and other healthcare topics.

 

CONNECT AND SHARE


Friends and Family Access

Take care of your children and other family members all from one account. Ask your healthcare provider to connect your account or invite someone yourself.

Health and Visit Summaries

View, download, or send a copy of specific visit summaries or your entire health record.

Request My Record

Request a copy of your medical record or other documents and download it when it is available.

Who Has Accessed My Record?

See which other family members and care providers have accessed your medical record.

Link Health Accounts

With Happy Together, see information from healthcare organizations at which you've received care, all in a single view, including allergies, medications, health issues, visits, test results, and care team members.

Share My Record

With Share Everywhere, give any provider with a computer and internet temporary, one-time access to your medical record. 

Care Everywhere Authorization

Give authorization for your healthcare providers to use Care Everywhere to share your medical record with other healthcare organizations when it's needed for your care.


SCHEDULING AND APPOINTMENTS


After Visit Summary  

View details of your past appointments or hospital stays.

See Clinical Notes

View notes that your doctor has recorded and shared with you.

Appointment Scheduling

Schedule an appointment yourself or request to have the clinic contact you. View details about future appointments, including instructions and driving directions, or cancel appointments you no longer need.

Favorite Appointments

Create shortcuts for appointments you schedule often.

Fast Pass Appointments and Wait List Updates

Add yourself to the wait list so you can be notified if an earlier appointment time becomes available.

eCheck-In

Complete the check-in process from home to save time when you arrive at the clinic. Pay visit copays, verify your medical and insurance information, respond to questionnaires, and electronically sign documents.

Video Visits

Meet with a provider over video to receive care from the convenience of your home or work.

Hello Patient

Use location tracking on your phone to be automatically checked in when you arrive at the clinic.

Upcoming Tests and Procedures

Keep track of tests and procedures you need to follow up on.

 

MESSAGING


Message Center

View messages you've received from or sent to your healthcare organization, including any attachments.

Get Medical Advice

Send a message to ask your doctor for medical advice and get recommendations for care.

Ask Customer Service

Send non-medical messages to customer service or billing staff.

Medication Refills

Ask for prescription renewal and receive a notification when your medications are ready to be picked up at the pharmacy.

Letters

View letters from your healthcare provider, such as an absence excuse for work.

Clinic Calls

See a history of care advice calls and customer service calls.


PAYMENT AND INSURANCE


Billing Account Summary

View a summary of your clinic and hospital billing accounts, including your outstanding balance, details of account, charges, and recent payments.

Paperless Billing

Sign up for paperless billing to receive your medical bills through MyChart instead of by mail.

Bill Payment

View billing statements and make online payments for your medical bills or visit copays through your bank account or credit card. Make a bill payment without logging in to MyChart, such as if you receive care at a different healthcare organization while traveling or need to make a payment on someone else's behalf.

Payment Plans

Set up a payment plan to automatically pay your medical bills each month.

Financial Assistance

Provide your financial information and request assistance with paying your medical bills.

Insurance Summary

View your insurance coverages, claims, referrals, and benefits information.

 

PREFERENCES


Personal Information

Keep contact information up-to-date for yourself and emergency contacts, and let your healthcare providers know more about you by providing your preferred language, preferred name, gender identity and other personal information.

Username and Password Recovery

Set up security features to help you log in if you forget your MyChart username or password.

Two-Factor Authentication

Add extra security to your account by requiring that you enter a numeric code sent by text message or email each time you log in to MyChart.

Notifications

Record your preferences to receive notification of new information in MyChart, such as messages and test results, by email, text message, or push notification.

Account Management and Linking

Allow MyChart to connect to another app and share your data and manage connections to accounts at other healthcare organizations.

Multilingual MyChart

View MyChart in English or Spanish.


MOBILE FEATURES


Alternative Login Methods

Quickly log in to the MyChart mobile app using your fingerprint, face recognition, or a four-digit passcode.

Apple Watch

Pair the MyChart mobile app with your Apple Watch to receive notifications, view upcoming appointments, read messages, and review medications.


green tint lighter.png