We are grateful for your patience as we do our very best to 1) fully assist each patient, and 2) respond to questions promptly. You can contact us directly by email with questions related to scheduling, medical records, billing and human resources. Before clicking on one of the links below please check the list below to see if your question is addressed. These are the most common questions we are receiving, with links to the answers.

Are you wondering?

  • Where can I get tested for COVID? Click here.

  • What should I do if I test positive for COVID? Click here.

  • How can I request a prescription refill without waiting on hold or using this form? Click here.

We are not accepting walk-in patients at any our our clinics. Thank you for your patience as we do our very best to care for you and the community.


How can we help?

Here are some common areas patients need assistance with. Please use these links to email our departments directly.

Medical Records Questions

Scheduling Questions

Billing & Payment Questions

Medical Risk and Patient Safety Concerns

Have questions about MyChart? Please look here first!

For general inquiries, please call 541-687-4900


If this is an emergency, please dial 911 immediately.

Crescent Medical Clinic
Phone: 541-686-9000
Fax: 541-242-4585

Gateway Medical Center
Dermatology: 541-242-4300
Fax: 541-242-4305

Infusion Center: 541-741-0387

Osteopathic Manipulative Medicine (OMM): 541-463-2280

Rheumatology: 541-741-0387
Fax: 541-242-4634

Southtowne Medical Clinic
Phone: 541-687-1668
Fax: 541-684-3061

Physical Therapy: 541-242-4470

Now Immediate Care Clinics
Willamette Phone: 541-465-2380
Fax: 541-465-2381

Crescent Phone: 541-686-9000

West Eugene Medical Clinic
Phone: 541-461-8006
Fax: 541-463-2198

Anticoagulation: 541-984-2940

OB/GYN: 541-463-2195

Physical Therapy: 541-463-2191

Chase Gardens Medical Center North
Center for Women’s Health: 541-686-7007
Fax: 541-726-5028

ENT, Audiology, Speech Therapy: 541-334-3370
Fax: 541-334-3372

Anticoagulation: 541-984-2940

Family Medicine and Pediatrics: 541-746-6816
Fax: 541-726-3177

OMG at Country Club Rd
Phone: 541-345-0600
Fax: 541-344-5251

Northside Medical Clinic
Phone:541-688-9140
Fax: 541-689-0049

Mohawk Medical Clinic
Phone: 541-746-5437
Fax: 541-746-3753

Westmoreland Medical Clinic
Phone: 541-686-1711
Fax: 541-686-6018

Physical Therapy: 541-686-1916

Oregon Medical Group, Central Business Office
Phone: 541-687-4900

Human Resources: 541-242-4950

Patient Billing: 541-687-4905

OMG Main Lab
Phone: 541-242-4152